Pilot input
The pilot covers one inquiry source and one business unit, one accountable owner, 50–200 anonymized historical inquiries, business rules, and approved facts.
30-DAY TARGET · APPLICATION-BASED PILOT
Turn one fragmented inquiry flow into a governed AI operation
Start with one approved source, one accountable owner, and 50–200 anonymized historical inquiries. Classify, extract, ground, draft, review, route, and measure without automatic external sending.
Apply for the Inquiry Operations PilotWHAT YOU GET
Start with a real workflow and a measurable pilot.
Pilot output
Classification, structured fields, a grounded summary, reply draft, human approval, routing, logs, an acceptance report with acceptance evidence, operating guidance, and owner handoff through an approved deployment path with monitoring.
Readiness and safety
The 30-day target begins only after approved source access, anonymized samples, business rules, approver, and acceptance set are ready. No automatic external email or material system writes; rollback and a manual fallback remain available.
WHO THIS FITS
A useful engagement starts with the right problem.
Cross-border manufacturer or distributor
A focused pilot fits a team handling international product, sample, order, or support inquiries.
Multilingual shared mailbox or form
One approved inquiry source carries enough repeated multilingual work to evaluate a governed workflow.
Named business owner
A named international-sales or operations owner can approve rules, review exceptions, and own adoption.
THE CURRENT GAP
What has to change before technology creates value.
Fragmented inbox
Messages, attachments, ownership, and next actions are split across people and systems.
Repeated translation and extraction
Teams repeatedly translate the same inquiry patterns and copy commercial fields by hand.
Unsupported replies
Drafts can rely on memory or assumptions instead of approved product facts and business rules.
Invisible follow-up status
Teams cannot reliably see who owns an inquiry, what was approved, or whether the next action happened.
DELIVERY PROCESS
A controlled path from evidence to a running system.
-
01 / Samples and taxonomy
Use anonymized history to define business types, priority, risk, and fields.
Taxonomy · field map · risk rules -
02 / Read and extract
Connect an approved mailbox and produce language, intent, summary, and structured data.
Parsing flow · data schema -
03 / Draft and approve
Prepare replies in the approved voice and send high-risk messages to a person.
Reply patterns · approval flow -
04 / Route and track
Assign work to an owner or system and retain status, timing, and outcome.
Task queue · operating view
ACCEPTANCE
Define success before expanding scope.
Authorized acceptance set
Evaluate agreed normal, ambiguous, unsupported, sensitive, and failure cases drawn from authorized anonymized inquiries.
Field and class thresholds
Agree measurable thresholds for classification and required-field extraction before deployment.
High-risk review
Verify 100% human review for high-risk classes and retain the approval decision.
Logs and handoff
Review workflow logs, exception handling, manual fallback, operating guidance, and owner handoff.
BOUNDARIES
What this engagement does and does not promise.
One source and one unit
The pilot covers one approved inquiry source and one business unit; additional sources or units require separate scope.
No autonomous commercial commitments
The pilot does not autonomously send messages, set pricing or discounts, enter contracts, or approve refunds.
No external quotes or unrestricted system writes
The pilot does not automatically generate or send external quotes, or make material CRM or system writes. Any approved deployment path uses explicit permissions, human approval, monitoring, logs, rollback, and a manual fallback.
FAQ
Questions teams ask before starting.
When does the 30-day target begin?
The 30-day target begins only after approved source access, anonymized samples, business rules, approver, and acceptance set are ready.
How is pilot data handled?
Use authorized anonymized samples and approved access only. Retention, environment, permissions, and deletion are agreed before data is connected.
What integration is included?
The pilot covers one inquiry source and one business unit. Any mailbox, form, CRM, ticketing, or other connection is limited to an approved scope and deployment path.
How is the pilot evaluated?
An authorized acceptance set measures class and field thresholds, 100% human review for high-risk classes, logs, exceptions, and handoffs.
What happens when the workflow fails?
Unsupported, sensitive, or failed cases stop for human review; rollback and a manual fallback remain available.
How are IP and operations handed off?
Project-specific IP and licensing follow the agreement. Owner handoff includes acceptance evidence, logs, operating guidance, and documented responsibilities.
