Pilot input
50–200 anonymized emails, classification rules, business fields, and approved reply examples.
DEW INQUIRY AGENT
Multilingual Email and Inquiry Agent
Read international inquiries, classify intent, translate content, extract fields, draft replies, and route the next action.
Discuss an inquiry-agent pilotWHAT YOU GET
Start with a real workflow and a measurable pilot.
Pilot output
Classification, structured fields, summaries, reply drafts, approvals, and status tracking.
Safety default
No automatic outbound email during the pilot; high-risk messages always go to a person.
WHO THIS FITS
A useful engagement starts with the right problem.
Growing international inbox volume
RFQs, orders, samples, complaints, and spam need fast routing.
Multilingual communication
Teams must understand buyer intent across languages while keeping replies consistent.
Information must enter a workflow
Product, quantity, region, and delivery fields belong in CRM, tables, or tickets, not only the inbox.
THE CURRENT GAP
What has to change before technology creates value.
Slow first response
People read every message manually, making time zones and holidays costly.
Missing fields
Important data hides in bodies and attachments and gets lost during manual transfer.
Untracked handoffs
Ownership, reply status, and next action depend on conversations and memory.
DELIVERY PROCESS
A controlled path from evidence to a running system.
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01 / Samples and taxonomy
Use anonymized history to define business types, priority, risk, and fields.
Taxonomy · field map · risk rules -
02 / Read and extract
Connect an approved mailbox and produce language, intent, summary, and structured data.
Parsing flow · data schema -
03 / Draft and approve
Prepare replies in the approved voice and send high-risk messages to a person.
Reply patterns · approval flow -
04 / Route and track
Assign work to an owner or system and retain status, timing, and outcome.
Task queue · operating view
ACCEPTANCE
Define success before expanding scope.
Classification
Check category, priority, and risk recognition on agreed historical samples.
Field completeness
Validate product, quantity, region, contact, and other business fields.
Workflow closure
Every actionable message has an owner, status, approval record, and next step.
BOUNDARIES
What this engagement does and does not promise.
No automatic outbound during pilot
Prove classification and draft quality before allowing any low-risk auto-send scenario.
Approved mailbox access only
The agent uses company-approved accounts, APIs, and scopes.
Attachments need assessment
Complex drawings, quotations, and non-standard files may require dedicated parsing.
FAQ
Questions teams ask before starting.
Which languages are supported?
Common business languages are possible, with test sets built around your actual markets and terminology.
Can it write to CRM?
Yes, subject to review. Pilots usually create pending records before controlled write access is enabled.
Will it send email automatically?
Not by default. Auto-send is limited to approved, low-risk, template-driven scenarios.
How does it handle spam and phishing?
Risk classification and isolation can be added, alongside the company’s existing email-security controls.