Positioning
An AI-era partner for enterprise globalization and intelligent operations—websites, agents, and automation in one delivery chain.
ABOUT DEW
From business problems to AI and digital systems that keep running
Since 2016, we have continued to deepen our work in natural language processing (NLP), automatic speech recognition (ASR), text-to-speech (TTS), and intelligent voice technologies. We deliver localized and SaaS AI customer-service and contact-center solutions for banking, insurance, and financial institutions, and support large enterprises in digital operations planning and implementation. DEW means Make Deep, Empower Wide: go deep on the problem, then extend capability into broader use.
Contact usWHAT YOU GET
Start with a real workflow and a measurable pilot.
Delivery model
From discovery and product delivery to ongoing service—a complete closed loop, not a one-time demo.
Founder Josh Chen
With a mathematics background and international study experience, he has long worked across software engineering, project delivery, product definition, and customer development. He believes AI should help companies and teams improve efficiency and reduce operating cost, so organizations can invest more in higher-value decisions and creation.
WHO THIS FITS
A useful engagement starts with the right problem.
Since 2016
Work has grown from NLP, ASR, TTS, intelligent customer service, and contact centers into enterprise software, digital products, and AI agents.
Finance and industry experience
Localized and SaaS AI customer-service solutions for banking, insurance, and financial institutions, plus digital-operations planning and implementation for large enterprises.
Business and technology together
One delivery chain connects sales and workflow problems with product, design, engineering, data, and AI.
THE CURRENT GAP
What has to change before technology creates value.
Make Deep
Go deep on the business, users, data, and accountability instead of treating a model or template as the answer.
Empower Wide
Turn that depth into systems teams, customers, and more markets can continue to use.
Founder Josh
Josh Chen brings a mathematics background and international study experience, with long-term work across software engineering, project delivery, product definition, and customer development. He believes AI should help companies and teams improve efficiency and reduce operating cost.
HOW WE WORK · FDE
Forward Deployed Engineering: from operational reality to production
DEW works directly with customer business and technical teams to define the problem, connect real data and systems, build the smallest useful production loop, and improve it through adoption and operating feedback.
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01 / Discover in context
Business and technology stay on one line: work directly with stakeholders inside the live problem.
Workflow · users · constraints -
02 / Scope the deployment
Turn ambiguity into scope, permissions, risks, ownership, and acceptance criteria.
Scope · risks · acceptance -
03 / Build the smallest useful loop
Deliver the smallest useful system that can be accepted, instead of launching the whole vision at once.
Working loop · human fallback -
04 / Deploy into production
Design, build, integrate, test, and release with visible ownership and exception handling.
Release · ownership · exceptions -
05 / Drive adoption and iteration
Treat launch and adoption as the starting point for iterating content, workflow, and product.
Usage · feedback · improvement
ACCEPTANCE
Define success before expanding scope.
Across roles
Understand the practical needs of leaders, sales, operations, customers, and developers.
Across systems
Connect websites, email, CRM, data, content, and agents.
Accountable to use
A page or API call is not completion; real use and acceptance define the boundary.
BOUNDARIES
What this engagement does and does not promise.
Direct small-team collaboration
Communication is short, and the client still needs a clear owner and timely materials.
No false packaging
We do not create fake cases, testimonials, data, or unsupported AI claims.
Respect confidentiality and permission
Client information and internal systems are used only within approved scope.
FAQ
Questions teams ask before starting.
Are you an outsourcing firm or consultancy?
We operate as an integrated product and technology partner from problem definition through operation, with scope from diagnosis to pilot or full implementation.
What is DEW best at?
Connecting complex business, digital products, enterprise systems, and AI agents in one delivery chain.
Who do you primarily serve?
The first focus is industrial, equipment, technology, and globalizing Chinese companies, supported by broader digital-product experience.
How do we start?
Begin with a 30-minute fit call. Complex problems can move into a ¥3,800 enterprise AI business diagnosis.