Pilot input
10–30 documents, 20–50 real questions, product categories, and terminology.
DEW KNOWLEDGE AGENT
Enterprise Knowledge and Presales Agent
Turn product documents, technical materials, cases, and SOPs into a cited multilingual knowledge assistant.
Discuss a knowledge-agent pilotWHAT YOU GET
Start with a real workflow and a measurable pilot.
Pilot output
A Q&A interface, source citations, bilingual answers, feedback, logs, and a test report.
Safety default
Reject unsupported questions, escalate high-risk conclusions, and avoid unapproved system writes.
WHO THIS FITS
A useful engagement starts with the right problem.
Industrial and equipment companies
Models, specifications, selection, installation, service, and compliance materials create repeated presales questions.
Multilingual teams
Chinese knowledge is strong, but international sales, distributors, and buyers cannot access consistent answers quickly.
Knowledge dependent on veterans
Critical experience lives with a few people, slowing onboarding and creating inconsistent answers.
THE CURRENT GAP
What has to change before technology creates value.
Hard to find
Materials sit across PDFs, drives, emails, and personal folders with inconsistent naming and versions.
No evidence
A general model may sound confident without giving a verifiable source.
Knowledge goes stale
Product, price, policy, and process changes leave old answers in circulation.
DELIVERY PROCESS
A controlled path from evidence to a running system.
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01 / Inventory
Choose high-use products, questions, and documents and confirm versions and access scope.
Document list · terminology · question set -
02 / Structure and retrieval
Chunk content while preserving source, section, version, and language metadata.
Knowledge index · citation rules -
03 / Answer and refuse
Design answer format, citation, clarification, refusal, and human escalation.
Q&A interface · review rules -
04 / Test and operate
Accept against real questions and define feedback, updates, and stale-content handling.
Test report · update process
ACCEPTANCE
Define success before expanding scope.
Cited
Important answers point back to a document, section, page, or approved link.
Bounded
Unsupported questions explain the limitation and recommend human confirmation.
Maintainable
Adding, replacing, and retiring documents follows a defined process.
BOUNDARIES
What this engagement does and does not promise.
No replacement for accountable sign-off
Legal, medical, financial, safety, or engineering conclusions stay with authorized people.
Not every document is public
Internal, partner, customer, and public knowledge can be separated by permission.
Uploading files is not completion
Document quality, versioning, terminology, and test questions drive the result.
FAQ
Questions teams ask before starting.
Can it handle scanned PDFs and tables?
Common PDFs, office files, and web content are supported; scans and complex tables require an extraction-quality check.
Can it answer in Chinese and English?
Yes. We preserve technical terminology and sources and test each language separately.
How quickly do updates appear?
It depends on deployment and approval. Production defines review, re-indexing, and rollback.
Can it run in our environment?
Private, dedicated-cloud, or controlled SaaS options can be evaluated based on sensitivity.