Pilot input
10–30 documents, 20–50 real questions, product categories, and terminology.
DEW KNOWLEDGE AGENT
Enterprise Knowledge and Presales Agent
Turn product documents, technical materials, cases, and SOPs into a cited multilingual knowledge assistant.
Discuss a knowledge-agent pilotSEE THE WORK, NOT A CLAIM
Try a guided task with visible evidence and review.
Scattered versions and inconsistent languages make answers hard to find, align, and prove.
Open interactive demo- Input
- How long is the return window and battery life on a long-haul flight? · English
- Workflow
- Inventory sources and permissions → Chunk content while retaining provenance → Retrieve evidence for the question
- Human boundary
- Critical answers retain sources, unsupported questions are refused, and legal, financial, safety, and engineering decisions remain with authorized people.
WHAT YOU GET
Start with a real workflow and a measurable pilot.
Pilot output
A Q&A interface, source citations, bilingual answers, feedback, logs, and a test report.
Safety default
Reject unsupported questions, escalate high-risk conclusions, and avoid unapproved system writes.
WHO THIS FITS
A useful engagement starts with the right problem.
Dense product and policy content
Technical documents, SOPs, cases, and FAQs live in many places.
Consistent bilingual answers
Sales, distributors, customers, and employees need the same facts.
Evidence and access control
Answers must be traceable and separated by audience permission.
THE CURRENT GAP
What has to change before technology creates value.
Sources are hard to find
Naming, versions, and terminology vary, creating dependency on veteran staff.
Answers cannot be verified
Fluent text without provenance is unsafe for technical and commercial use.
Old knowledge persists
Product and policy changes lack a clear expiry path.
DELIVERY PROCESS
A controlled path from evidence to a running system.
-
01 / Inventory sources and permissions
Produces a visible, reviewable state before the next step.
Input · evidence · state -
02 / Chunk content while retaining provenance
Produces a visible, reviewable state before the next step.
Input · evidence · state -
03 / Retrieve evidence for the question
Produces a visible, reviewable state before the next step.
Input · evidence · state -
04 / Generate a cited multilingual answer
Produces a visible, reviewable state before the next step.
Input · evidence · state -
05 / Collect feedback, refuse, or escalate
Produces a visible, reviewable state before the next step.
Input · evidence · state
ACCEPTANCE
Define success before expanding scope.
Traceable sources
Critical conclusions point to an approved document or policy section.
Reliable boundaries
Missing evidence triggers clarification, refusal, or escalation.
Language consistency
Terminology, numbers, constraints, and fact scope remain aligned.
BOUNDARIES
What this engagement does and does not promise.
Uploading files is not completion
Document quality, version, permission, terminology, and tests determine performance.
No replacement for accountable experts
High-risk conclusions need an authorized reviewer.
Knowledge is not open by default
Each audience sees only approved sources.
FAQ
Questions teams ask before starting.
Does it support PDFs, pages, and tables?
Yes for common formats; scans and complex tables need extraction-quality checks.
How do updates become available?
Production defines review, reindexing, version switching, and rollback.
How do you reduce hallucinations?
Use controlled sources, citations, refusal, test sets, and human review—not prompting alone.
