Embeddable concierge widget
Bilingual quick prompts, product cards, comparison, variants, and cart actions.
Open ↗COMMERCE CONCIERGE AGENT
Move shoppers from “which one?” to the right product and cart
Understand budget, context, and preferences; use real products, variants, stock, and policies to ask, recommend, compare, and add to cart—then escalate uncertainty.
Try the interactive demoSEE THE WORK, NOT A CLAIM
Try a guided task with visible evidence and review.
Complex choices, repeated questions, and slow multilingual service make a conversational bot insufficient unless it can reliably support a purchase decision.
Open interactive demo- Input
- I fly often, wear glasses, and need comfortable ANC under $200.
- Workflow
- Detect language and purchase intent → Clarify budget and use case → Retrieve real products and stock
- Human boundary
- Recommends only known, sellable products; invents no price, stock, promotion, or policy; escalates high-risk after-sales requests.
WHO THIS FITS
A useful engagement starts with the right problem.
Products that need explanation
Models, specifications, uses, and accessories make simple filters insufficient.
Multilingual buyers
The service team needs consistent responses across markets.
Shopify or an independent store
Questions should connect directly to products, variants, and cart.
THE CURRENT GAP
What has to change before technology creates value.
Answers without conversion
A FAQ bot cannot clarify preferences, compare products, or add an item.
Recommendations detached from stock
Free-form suggestions can lead to wrong links, unavailable variants, or stale prices.
Inconsistent languages
Product and policy meaning drifts between storefront and support language.
DELIVERY PROCESS
A controlled path from evidence to a running system.
-
01 / Detect language and purchase intent
Produces a visible, reviewable state before the next step.
Input · evidence · state -
02 / Clarify budget and use case
Produces a visible, reviewable state before the next step.
Input · evidence · state -
03 / Retrieve real products and stock
Produces a visible, reviewable state before the next step.
Input · evidence · state -
04 / Explain and compare recommendations
Produces a visible, reviewable state before the next step.
Input · evidence · state -
05 / Select a variant, add to cart, or escalate
Produces a visible, reviewable state before the next step.
Input · evidence · state
ACCEPTANCE
Define success before expanding scope.
Trusted recommendations
Product, variant, price, and availability match the catalog.
Complete journey
A shopper can clarify, compare, select, and add to cart.
Controlled exceptions
No-match, policy, and after-sales cases refuse or escalate correctly.
BOUNDARIES
What this engagement does and does not promise.
Commerce platform still owns payment
Checkout, tax, payment, and fulfillment remain with Shopify.
No invented discounts
Promotions must come from active store rules.
No autonomous after-sales decisions
Refund, replacement, and warranty requests enter human review.
FAQ
Questions teams ask before starting.
Can this connect to Shopify?
Yes, through a Theme App Extension, App Proxy, GraphQL, and Ajax Cart API.
Can it recommend against live inventory?
The live phase validates the chosen variant immediately before returning a recommendation.
Which languages are supported?
The demo supports Chinese and English; a pilot adds languages against real content and test sets.
