.concierge {
  position: fixed;
  right: 22px;
  bottom: 22px;
  z-index: 140;
  color: var(--ink);
}

.concierge__launcher {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  min-height: 56px;
  padding: 8px 18px 8px 8px;
  border: 1px solid rgba(255,255,255,.24);
  border-radius: 999px;
  background: var(--ink);
  color: #eef8f4;
  box-shadow: 0 18px 50px rgba(4,22,25,.24);
  cursor: pointer;
}

.concierge__launcher > span {
  display: grid;
  width: 40px;
  height: 40px;
  place-items: center;
  border-radius: 50%;
  background: var(--dew);
  color: var(--ink);
  font: 700 10px/1 var(--mono);
}

.concierge__launcher strong { font-size: 13px; }
.concierge[data-state="open"] .concierge__launcher { opacity: 0; pointer-events: none; }

.concierge__panel {
  position: absolute;
  right: 0;
  bottom: 0;
  display: flex;
  flex-direction: column;
  width: min(440px, calc(100vw - 32px));
  max-height: min(760px, calc(100dvh - 32px));
  overflow: hidden;
  border: 1px solid rgba(11,36,40,.16);
  border-radius: 26px;
  background: var(--paper);
  box-shadow: 0 30px 100px rgba(4,22,25,.3);
  opacity: 0;
  transform: translateY(18px) scale(.97);
  transform-origin: right bottom;
  pointer-events: none;
  transition: opacity 220ms ease, transform 220ms var(--ease-out);
}

.concierge[data-state="open"] .concierge__panel { opacity: 1; transform: none; pointer-events: auto; }
.concierge__header { display: flex; justify-content: space-between; gap: 18px; padding: 22px 22px 18px; background: var(--ink); color: #eef8f4; }
.concierge__header span { color: var(--dew); font: 10px/1.3 var(--mono); letter-spacing: .08em; }
.concierge__header h2 { margin: 8px 0 0; font-size: 25px; line-height: 1.03; letter-spacing: -.035em; }
.concierge__header button { flex: none; width: 38px; height: 38px; border: 1px solid rgba(255,255,255,.25); border-radius: 50%; background: transparent; color: #fff; font-size: 22px; cursor: pointer; }
.concierge__gate, .concierge__chat { min-height: 0; overflow-y: auto; padding: 20px 22px; }
.concierge__gate > p { margin: 0 0 16px; color: var(--muted); font-size: 13px; line-height: 1.55; }
.concierge__gate form { display: grid; gap: 13px; }
.concierge__gate fieldset { margin: 0; padding: 0; border: 0; }
.concierge__gate legend, .concierge__gate label > span { display: block; margin-bottom: 6px; color: var(--muted); font: 10px/1.3 var(--mono); letter-spacing: .07em; text-transform: uppercase; }
.concierge__contact-tabs { display: flex; gap: 8px; }
.concierge__contact-tabs label { flex: 1; }
.concierge__contact-tabs input { position: absolute; opacity: 0; }
.concierge__contact-tabs label span { margin: 0; padding: 10px 14px; border: 1px solid rgba(11,36,40,.2); border-radius: 999px; background: #fff; color: var(--ink); text-align: center; cursor: pointer; }
.concierge__contact-tabs label:has(input:checked) span { border-color: var(--ink); background: var(--ink); color: #fff; }
.concierge__gate input[type="email"], .concierge__gate input[type="tel"] { width: 100%; padding: 12px 14px; border: 1px solid rgba(11,36,40,.2); border-radius: 12px; background: #fff; }
.concierge__gate [hidden], .concierge__chat[hidden], .concierge__summary[hidden], .concierge__handoff[hidden] { display: none; }
.concierge__consent { display: grid !important; grid-template-columns: 18px 1fr; gap: 8px; align-items: start; }
.concierge__consent input { margin: 2px 0 0; }
.concierge__consent span { margin: 0 !important; font: 12px/1.45 var(--body) !important; letter-spacing: 0 !important; text-transform: none !important; }
.concierge__gate .contact-button { justify-content: space-between; border: 0; cursor: pointer; }
.concierge__hp { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }
.concierge__direct { display: grid; grid-template-columns: 92px 1fr; gap: 14px; align-items: center; margin-top: 18px; padding-top: 18px; border-top: 1px solid rgba(11,36,40,.14); }
.concierge__direct img { width: 92px; height: 91px; object-fit: contain; background: #fff; border-radius: 8px; }
.concierge__direct strong { font-size: 15px; }
.concierge__direct p { margin: 5px 0; color: var(--muted); font-size: 12px; }
.concierge__direct a { font: 10px/1.3 var(--mono); text-decoration: underline; text-underline-offset: 3px; }
.concierge__chat { display: flex; flex: 1; flex-direction: column; gap: 12px; }
.concierge__messages {
  display: flex;
  flex: 1 1 250px;
  min-height: 250px;
  overflow-y: auto;
  flex-direction: column;
  gap: 10px;
  padding-right: 2px;
}
.concierge__message { max-width: 88%; padding: 11px 13px; border-radius: 14px; background: #fff; font-size: 13px; line-height: 1.55; white-space: pre-wrap; }
.concierge__message.is-user { align-self: flex-end; background: var(--ink); color: #fff; border-bottom-right-radius: 4px; }
.concierge__message.is-agent { align-self: flex-start; border: 1px solid rgba(11,36,40,.12); border-bottom-left-radius: 4px; }
.concierge__summary { padding: 12px; border-left: 3px solid var(--blue); background: rgba(7,136,190,.08); font-size: 12px; line-height: 1.5; }
.concierge__handoff { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; padding: 12px; border-radius: 12px; background: rgba(215,255,120,.35); }
.concierge__handoff strong { width: 100%; font-size: 12px; }
.concierge__handoff a, .concierge__handoff button { padding: 8px 11px; border: 1px solid rgba(11,36,40,.25); border-radius: 999px; background: #fff; color: var(--ink); font-size: 11px; cursor: pointer; }
.concierge__message-form { display: grid; grid-template-columns: 1fr 44px; gap: 8px; padding-top: 12px; border-top: 1px solid rgba(11,36,40,.12); }
.concierge__message-form textarea { width: 100%; min-height: 48px; max-height: 120px; padding: 11px 12px; resize: vertical; border: 1px solid rgba(11,36,40,.2); border-radius: 12px; background: #fff; }
.concierge__message-form button { border: 0; border-radius: 12px; background: var(--lime); color: var(--ink); font-size: 20px; cursor: pointer; }
.concierge__message-form button:disabled { opacity: .5; cursor: wait; }
.concierge__status { min-height: 1.2em; margin: 0; padding: 0 22px 16px; color: var(--muted); font-size: 11px; }
.concierge__status[data-tone="error"] { color: #b23b2c; }

@media (max-width: 560px) {
  .concierge { inset: 8px; pointer-events: none; }
  .concierge__launcher { position: absolute; right: 8px; bottom: 8px; pointer-events: auto; }
  .concierge__panel { position: absolute; inset: 0; width: auto; max-height: none; border-radius: 20px; }
  .concierge[data-state="open"] { pointer-events: auto; }
}

@media (prefers-reduced-motion: reduce) {
  .concierge__panel { transition: none; transform: none; }
}